No Data Visible: Where to Start
Use this article when no data is visible on the dashboard and you want a quick, structured way to identify the most likely cause.
This guide provides a high-level decision tree that helps you understand:
what might be causing the issue,
what you should check first,
and which detailed support article to use next.
If you prefer not to read every individual troubleshooting guide, this overview will still help you take the correct actions.
In-depth explanation
For detailed explanations and step-by-step instructions, always consult the linked articles.
What this guide is for
This guide helps you determine why data is not visible, by checking the most common causes in the correct order:
Is the gateway connected?
Is data present but not visible?
Is data being received?
Is the gateway reading data correctly?
Is the data source configured correctly?
Each step answers one clear question and points you to the appropriate next action.
Step 1: Is the asset showing any activity?
Question:
Is the asset indicator green, and does it show recent activity?
What this tells you
The asset indicator gives a quick overview of whether:
the gateway is active,
the machine is responding,
and data has been received recently.
What to do
If the asset indicator is red or orange, the issue is likely related to connectivity or the machine.
If the asset indicator is green, the system is active and you should continue with the next check.
In-depth explanation
For detailed explanations and step-by-step instructions, consult the dedicated troubleshooting article for Asset Indicators.
Step 2: Is the data visible within the selected time period?
Question:
Is the correct date range selected on the dashboard?
What this tells you
The dashboard only displays data within the selected time window.
Data can exist but still not be visible due to date range selections, filters or widget settings.
What to do
If the date range is incorrect or unexpected, adjust it.
If the date range is correct and data is still missing, continue troubleshooting.
In-depth explanation
For detailed explanations and step-by-step instructions, consult the dedicated troubleshooting article for Date Range.
Step 3: Is the gateway online and connected?
Question:
Is the gateway powered on and connected to the cloud?
What this tells you
Gateway LEDs indicate whether:
the gateway has power,
it has a network connection,
and it is able to send data.
What to do
If the gateway is offline or restarting, data cannot be sent.
If the gateway LEDs indicate normal operation, the issue is likely elsewhere.
In-depth explanation
For detailed explanations and step-by-step instructions, consult the dedicated troubleshooting article for Gateway LEDs.
Step 4: Is data actually being received?
Question:
Is any data visible in Current Activity?
What this tells you
Current Activity shows whether data is being received, even if it is not displayed on dashboards.
This helps distinguish between:
data transmission issues, and
dashboard or visualization issues.
What to do
If data appears in Current Activity, the issue is related to dashboard configuration.
If no data appears, continue with the next step.
In-depth explanation
For detailed explanations and step-by-step instructions, consult the dedicated troubleshooting article for Current Activity.
Step 5: Is the data source configured correctly?
Question:
Is the asset correctly linked to a gateway and data source?
What this tells you
Data sources define:
which asseet reads data from the gateway,
and how that data is linked to the asset.
Incorrect links or mismatched settings can prevent data from being generated.
What to do
Verify that the correct gateway is linked.
Confirm that the connection type and settings match the machine.
In-depth explanation
For detailed explanations and step-by-step instructions, consult the dedicated troubleshooting article for Data Sources.
Summary
If no data is visible:
Check asset indicators
Is the system active?
Check the date range
Is data outside the visible time window?
Check gateway LEDs
Is the gateway online and connected?
Check Current Activity
Is data being received at all?
Check data sources
Is the gateway reading and linking data correctly?
Following this order prevents unnecessary configuration changes and helps identify the root cause efficiently.
When to contact support
If you have followed all steps and:
no data appears in Current Activity, and
the gateway is online, and
data sources are correctly configured,
then further investigation is required.
Contact support and include:
the project name,
the asset name,
the gateway serial number,
the machine type, controller, and connection type (TCP/IP or RS485),
and the troubleshooting steps you have already completed.