If your dashboard isn’t showing any data, but the status indicator next to your asset is green, the system itself is working correctly. In most cases, this means the issue is related to the selected date range.
The dashboard only displays data for the time period you choose. If the selected range is set in the past or in the future, there may simply be no data available to show.
You can always see the currently selected date range in the top right corner of the dashboard. This is a good first place to look when data appears to be missing.
If the date range doesn’t match what you’re expecting, you can change it by clicking on it. A panel will open where you can select a different time period.
If you want to quickly check whether data is coming in right now, selecting Today is usually the easiest option.
If you’re looking for data from a specific period, you can select a start and end date and then click Apply to confirm your choice.
Once the correct date range is selected, the dashboard will automatically update.
No data in certain widgets
Sometimes the dashboard as a whole shows data, but one or more widgets remain empty.
This doesn’t necessarily mean something is wrong. Some widgets have their own settings and don’t always follow the main dashboard date range.
Heatmap Widget
Depending on how the heatmap widget is configured, it may continue to show data from the last seven days, even if you’ve selected a different date range for the dashboard.
If the heatmap doesn’t reflect the date range you’re expecting, you can adjust its settings. Click on the three-line menu icon in the top right corner of the widget to open the widget settings. From there, you can change the date range specifically for the heatmap.
After updating the settings, the heatmap will refresh and display data for the selected period.
Calculus Map Widget
The Calculus map widget can display data in two different ways, depending on how it’s set up.
Track and Trace is used to show the route a moving asset has taken over time.
Show Assets is used to display the current location of an asset.
If you are using Track and Trace for an asset that doesn’t move, the map may appear empty. In that case, switching to Show Assets will make the asset visible.
To change the mode, click on the eye icon on the right side of the widget. A panel will open where you can select the mode you want to use.
